AI Customer Service Software

An intelligent knowledge database that works for all industries. Improve your Customer Service with AI.

Request Demo

AI Customer Service Software

An intelligent knowledge database that works for all industries. Improve your Customer Service with AI.

Request Demo

We improve customer service of leading companies.

Make your customers happy!
In the diegital age you score in customer service with the use of AI software. Thanks to digital support, call center agents work more productively and always respond with consistent quality. Outside the Customer Support department, you can use AI Customer Service Tools to inspire your customers and reduce the amount of customer service requests.

Artificial intelligence everywhere - One Plattform

Whether on your website or as support for your service staff — simply use our AI everywhere.

OMQ Contact

Real-time replies for
your contact form

OMQ Contact answers your service requests directly on the contact form. Your customers get an immediate response and your service staff doesn't have to answer manually.

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OMQ Help

Auto-searching FAQ on
your help page

OMQ Help is a dynamic help page with questions and answers similar to FAQ. The search guides your customers directly to the right answer.

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OMQ Assist

Your assistant at work
in the ticket system

OMQ Assist fits seamlessly into your ticket system. It handles the manual work of your agents by automatically creating appropriate answers.

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OMQ Reply

Automatic responses from
your email inbox

OMQ Reply analyzes incoming emails from your customers. Known questions are automatically recognized and answered with an email.

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„OMQ provides us with a modern and user-friendly solution that contributes to the sustained increase in efficiency and quality in service."

KLiNGEL Gruppe - Florian Scheel,
Head of Customer Experience Solutions

„We use OMQ Help to make our Troubleshooting Guide digitally available to our customers.“

Siegwerk - Christoph Barniske,
Head of Digital Business"

„Besides OMQ Conntact, we also use OMQ Assist. The clear interface makes it very easy to manage the questions and answers."“

Deutsche Bahn - Kathrin Bergmann,
Head of Customer Service

Your benfits from OMQ

Fast integration

You can easily integrate the extension into your contact form within 10 minutes.

Immediate help

Delight your customers with an immediate answer even when they don't expect it.

Lower service volume

Not only are your customers happy, but you will also enjoy less work.

Very easy

Whether small or big, young or old, each of your customers will find what they are looking for on your new help page.

Happy customers

Your customers will no longer have to spend a lot of time looking for solutions, they will easily find them.

More sales transactions

Customers who receive an immediate response will also make a purchase from you.

„Arrange a non-binding 20-minute demo presentaion with us“

Your Customer Success Team