The AI software for
automated customer service
With OMQ, you can automate your customer communication, reduce support effort, and provide immediate responses – for measurably higher customer satisfaction. Across all channels, around the clock.
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GDPR compliant
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Generative AI
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Fast integration
AI Chatbot
AI Email Bot
Voice Bot
AI Agents
We improve customer service of 100+ leading companies.
Reduce 80 % of your customer requests
We support you step by step to automate over 80% of your customer service with state-of-the-art AI technology at ChatGPT level and thus significantly reduce incoming customer inquiries. Discover the numerous functions and integrations for all your channels.
Answer customer queries directly
Import your website into the knowledge base with just one click and immediately connect the help page (or the chatbot, contact form, etc.) to answer questions directly and reduce the service volume.
ChatGPT, Reports and many more
Activate ChatGPT technology to answer complex questions in natural language. Improve your performance with the comprehensive reports and use other features such as automatic translation.
All channels, All languages, Anytime
Be available to your customers at every touchpoint. You can easily connect additional products to automatically resolve questions simultaneously in the chat, on the help page, by email, in the contact form or ticket system.
Intelligent automation with AI agents
In the final step, you can use the AI Agent to automate entire customer service processes without involving employees. This allows you to achieve 80+ % automation and offer your customers excellent customer service.
OMQ Chatbot - Ready to Use: Everywhere and at Any Time
Reduce your support efforts, while simultaneously improving your customer satisfaction.
Automate Your Chat and Messenger Apps
80% of the customer service question are repetitive. With the OMQ Chatbot, these questions are answered automatically, support efforts are reduced and customer satisfaction is improved through fast and reliable customer service.
All channels
Ready to use - everywhere and at any time
The most efficient customer service
around the clock
The OMQ GPT Chatbot on ChatGPT level
- Understands your Email Inbox
You want to reply to customer e-mails in real time? OMQ Reply makes it possible.
Answer Automatically to Email Support Requests
No more unanswered emails and overflowing inboxes! OMQ Reply analyzes incoming e-mails from your customers and responds automatically to known questions. Your customers receive answers by email around the clock.
State-of-the-art AI with Intention Recognition
Works in over 30 languages
- Answer phone inquiries automatically
Still getting the same questions by phone? OMQ Voice Bot handles them.
AI Voice Bot: Your phone support now runs automatically
Up to 80% of customer service calls are recurring standard questions. The OMQ Voice Bot answers them automatically by voice, around the clock, without waiting time. Your team is free again for the cases where they are truly needed.
One knowledge base. All channels.
AI with intent recognition
OMQ AI Agents - Automated workflows that simply work
The AI-based agent that understands and automates your processes.
Easily automate service processes
With the OMQ AI Agent you can now automate the processes that normally mean a lot of manual work for you. The OMQ AI Agent executes tasks in your backend system without the involvement of an agent.
Personalizable
with individually
suitable answers
EU AI Act and GDPR compliant
The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
All Channels - One Knowledge Database
With the central knowledge database, you can answer your customers questions more efficiently on all channels. You can manage all your service knowledge here and make changes for all channels in real time.
OMQ integrates seamlessly into your existing systems
OMQ integrates seamlessly into all major tools — from helpdesks to shop systems to messengers. Set up once, answer automatically across all channels. Your existing setup stays, OMQ makes it smarter.
Over 100+ companies trust in OMQ
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
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